Dr. Shuyun's Ylang Ylang & Ginger Muscle CREAM
Return and Refund Policy
Returns
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to:
333 North Palm Canyon Dr. 113A Palm Springs, CA 92262 USA
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, usually within 5-7 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at DrShuyun@gmail.com and send your item to:
333 North Palm Canyon Dr. 113A Palm Springs, CA 92262 USA
Shipping Info.
Our products are shipped within 4-7 days using the following carriers: USPS, FedEx, and/or UPS. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
